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Standard orders are processed within 3-7 business days. Once an order has left our facility delivery usually takes about 3-5 days to arrive for domestic orders.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Custom pieces are estimated to take 3 to 5 weeks for production at this time. These items are handmade by our design team and take a lot of time and care to perfect. Once custom pieces are in production, they cannot be canceled nor returned.
Her Fashion Muse LLC is not responsible for incorrect addresses.
Please be advised that after packages leave our facility it is in the possession of the USPS who now controls the delivery.
Can I edit my order?
Once an order is placed, we allow a 1-hour window to make any post-order changes. If you are outside of the 1 hour window, your order has already been submitted to production and cannot be revoked. Please email firstname.lastname@example.org within this timeframe.
Can I cancel my order?
Once an order is placed, we allow a 1-hour window to make any cancellations. If you are outside of the 1 hour window, your order has already been submitted to production and cannot be revoked. Please email email@example.com within this timeframe. *Please note that a completed purchase to see the total cost of the item with our current discount applied will not be refunded. All calculations must be done by the customer prior to completing the purchase.*
Orders can only be canceled within1 hour of purchase. No exceptions.
What is 925 Sterling Silver?
Sterling silver is an alloy of silver containing 92.5% pure silver and 7.5% other metals.
So, what does a 925 mark mean when stamped on jewelry?
The 925 stamp indicates that the piece of jewelry you’re holding has been created with sterling silver.
The stamp 925 is used to identify genuine sterling silver jewelry, which contains 92.5% silver.
Care Tip for Sterling Silver:
To keep your pieces looking their best, you need to clean your sterling silver on a regular basis.
A simple polish with a soft cloth-like microfiber goes a long way. Be careful to avoid anything abrasive, though, so you don't scratch the jewelry.
Will my item change colors ?
It is very uncommon for sterling silver to tarnish. Tarnish only occurs on the surface so it can be polished away by using a jewelry polish cloth . Once polished your jewelry will sparkle like a new piece.
Is your jewelry made of real gold?
Yes, we use real 18k gold plating (Also known as 18k gold electroplating). Gold plating is our most popular process and this beautiful precious metal has always stood alone, above all others, as a desirable choice. Our Gold plated items are made with a layer of gold on the surface over .925 sterling silver. Plating is done to enhance the look or wear ability of a piece of jewelry. Gold plating is not costume jewelry . Each piece made by our store is 100% real gold plated . We also offer solid gold in an assortment of colors including 10k, and 14k.
Will my item turn my skin green or black?
Unless you have a specific allergy to sterling silver , brass or solid gold , you will not have any reaction to our jewelry.
Standard Jewelry Care Tips
Although extremely rare, some people are allergic to the metals and finishes commonly used in making jewelry. It is the responsibility of the consumer to be aware of any allergies he or she may have to metals (gold, silver, etc.) or the oxidation applied to metals (liver of sulfur) prior to making a purchase. Because there is no way for us to know the medical history of our customers, Her Fashion Muse will not be held liable for any allergic reactions that may occur as a result of wearing our jewelry.